The incumbent will provide pre-sales and technical support for the development, application and installation of products to meet customer requirements and specifications. He/She will provide support to the Sales department in building strong relationships with our key customers. The incumbent will also providing coaching to the less experienced team members to help enhance their product knowledge and work process flow.
Qualify customers' requests for quotation to ensure that a quote will meet the customers’ requirement
Prepare customer quotations in a timely manner, technically accurate and offering the best possible application solution
Other responsibilities include but are not limited to:
Provide pre-sales and technical support to customers and distributors;
Determine customer requirements and expectations in order to recommend specific products and solutions;
Review more complex project specifications and perform valve, material selection and sizing. Including submission of any comments and deviations;
Respond and provide information on product range, prices and generate quotations in accordance with specifications/customer requirements;
Recommend alternate products based on cost, availability or specifications;
Communicate with internal manufacturing locations for queries on costing, lead time, special requirement, etc.
Ensure customers' purchase orders are technically accurate as per quoted and commercially verified before sending for order entry
Provide guidance to less experienced team members in pre-sales and technical support related work
Provide technical support and attend technical clarifications meeting with sales
Support department manager in driving continuous improvements through recommending opportunities for improvement in work processes
Lead in special projects as assigned
Ensure compliance of workplace safety rules, including but not limited to the usage of a personal protective equipment, if provided to you, while working; not involve in any unsafe or negligent act that may endanger peers or oneself; reporting unsafe work conditions and providing suggestions to improve safety/ health at work, as needed.
Degree in Mechanical, Chemical, Instrumentation & Control Engineering or equivalent
Minimum 5 years of relevant work experience, preferably in Flow Control and/or Instrumentation Industry.
Ability and willingness to multi-task and manage priorities
Matured and independent with a good sense of judgement and a sense of urgency on priorities
Excellent interpersonal and communication skills
Excellent follow-up and analytical skills
Ability to work in a fast pace environment, multi-task and manage priorities.
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lim Zi Cheng | Registration No: R2089949