Position Description

Regional Engineer (Printers)
Job Code 15804
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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KEY JOB RESPONSIBILITIES

  • Technical training
    • Understand the new product, through attending trainings and learning from various internal sources.
    • Prepare the training material and information.
    • Organise and conduct training programs to engineers in the region.
    • Evaluate the engineers capabilities through regular tests
    • Prepare training calendar.
  • Product QA
    • Window point for all the technical escalation from the region.
    • Simulate the problems and provide suitable solution.
    • Engage with Regional headquarters for technical matters.
    • Interact with Regional headquarters, Sales team and countries for any specific product rework and market recovery plan.
  • New product
    • Align with internal state holder on support structure.
    • If there is any need, evaluate the new product to understand the specs and key features for proactive support. Hardware, Application.
    • Upload drivers and updates to the company website.
  • Online Information sharing
    • Update CS intranet and internal Technical sites for Service kits, product information for Regional engineers and Service partner sharing.
    • Maintain E learning system and conduct online training sessions.
  • Product performance report
    • Prepare regular and special reports for the assigned products.
    • Feedback to parts planning on the failure trend and abnormal cases to assist the parts stocking.
  • Visits
    • Visiting customer locations for evaluation of the situation and performing any escalated repairs.

 

JOB REQUIREMENTS

  • Diploma in Engineering with at least 2 year of relevant working experience on Large Format Printer and Scanner.
  • Ability to analyse wide range of products hardware failures, repair and troubleshoot to component level.
  • Knowledge of wide range of applications related to printing, Wired and wireless networking and product specific industry knowledge.
  • Basic colour management skill.
  • Experience as a technical trainer

 

 

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Lim Zi Cheng  |   Registration No:  R2089949

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