Position Description

Order Fulfillment Administrator
Job Code 15965
Division GMP RECRUITMENT SERVICES (S) PTE LTD (EA Licence:09C3051)
Job Placement Location Singapore
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Job Responsibilities:

  • Screens orders in accordance to requirements/guidelines.
  • Manufactures/builds specialized software orders to support multiple business platform.
  • Handles Detailed validation of multiple business system of custom-built orders.
  • Ensures all urgent orders in business systems are followed through and dispatched by the shipment team.
  • Liaises with dispatch team to ensure orders are pack according with shipment cut-off timing/guidance.
  • Prepares software shipping documents accordingly with company & country requirements.
  • Handles high profile customer queries relating to shipping delays, documents, discrepancy.
  • Works with support team(s) for order processing, service team(s) to ensure service requests are met per the agreed deadlines.
  • To meet the objective of the business through KPI.
  • Ensures policies and processes are complied and communicated while independently resolving escalations.
  • Uses industry experience and acumen to separate substance from marketing hype, and make the complex seem simple without sacrificing accuracy.
  • Performs duties that include licenses, mailing agreements to customers, recording data accurately, generating status reports and performing data quality checks.

 

Job Requirements:

  • Diploma/Degree in related discipline with min 3 years’ experience within a fast-moving computerized Distribution Centre Environment, preferably using JD Edwards Business System, SMS, Oracle.
  • Knowledge in Computer applications and Process Control systems preferable.
  • Be IT conversant and trouble-shooter.
  • Detail oriented with proven ability to deal with ambiguity and work effectively in situations involving uncertainty or lack of information.
  • Excellent written and verbal communication skills.
  • Self-initiated key player with good problem solving and analytical skills.
  • Accuracy and meticulous attention to detail with data entry and proofreading.
  • Team-oriented; capable of organizing and managing multiple tasks, demands and deadlines with a pleasant and service-focused attitude; and able to work independently with little supervision.
  • Exceptional customer focus and ability to understand customer needs.

 

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Lim Zi Cheng  |   Registration No:   R2089949

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