► MNC, Manufacturing Industry
► Office Hour
► Working Location: Pandan Crescent
Screens orders in accordance to requirements/guidelines.
Manufactures/builds specialized software orders to support multiple business platform.
Handles Detailed validation of multiple business system of custom-built orders.
Ensures all urgent orders in business system, Erepps, are followed through and dispatched by the shipment team.
Liaises with dispatch team to ensure orders are pack according with shipment cut-off timing/guidance.
Prepares software shipping documents accordingly with company & country requirements.
Handles high profile customer queries relating to shipping delays, documents, discrepancy.
Works with support team for order processing, service team to ensure service requests are met per the agreed deadlines.
To meet the objective of the business through KPI.
Ensures policies and processes are compiled and communicated while independently resolving escalations.
Uses industry experience and acumen to separate substance from marketing hype, and make the complex seem simple without sacrificing accuracy.
Performs duties that include licenses, mailing agreements to customers, recording data accurately, generating status reports and performing data quality checks.
Responsibilities include, but are not limited to, the above and to undertake any other duties appropriate to the position.
Ensures compliance of workplace safety rules, including but not limited to the usage of a personal protective equipment, if provided, while working; not involve in any unsafe or negligent act that may endanger peers or oneself; reporting unsafe work conditions and providing suggestions to improve safety/ health at work, as needed.
Diploma/Degree in related discipline with min 3 years’ experience within a fast-moving computerized Distribution Centre Environment, preferably using JD Edwards Business System, SMS, Oracle
Knowledge in Computer applications and Process Control systems preferable.
Be IT conversant and trouble-shooter.
Detail oriented with proven ability to deal with ambiguity and work effectively in situations involving uncertainty or lack of information.
Self-initiated key player with good problem solving and analytical skills.
Accuracy and meticulous attention to detail with data entry and proofreading.
Team-oriented; capable of organizing and managing multiple tasks, demands and deadlines with a pleasant and service-focused attitude; and able to work independently with little supervision.
Exceptional customer focus and ability to understand customer needs