Be the technical product specialist for selected company’s products for Singapore and SEA countries. Act as 2nd level support for clients within assigned territory and as the primary trainer for assigned products.
Conducting Training within SAP office or oversea for affiliates and business partners’ support team.
Preparation/update of training materials and installation guides for products assigned.
2nd level technical support to the AP region support team and local (SG) market.
Able to support local (Singapore market) if needed.
Guiding and mentoring new engineers.
Be the key contact person for products of responsibility between SAP and Company and OEM Vendors on technical matters.
Creating actions/ideas for continuous improvement of affiliates and business partners’ support team skill and knowledge.
Diploma or Degree or equivalent in Biomedical / Mechatronic / Electronics Engineering.
Minimum 2-3 years hands-on service or technical support experience in IVD market preferably in Haematology, Hemostasis, Urinalysis, Flow Cytometry, Chemistry products or Laboratory Automation Solution
Able to conduct mix-training programs (classroom or on-site) alone.
Maintains at all times the highest standards of professional and personal conduct when interacting with internal external customers.
Good communication skills; comfortable speaking to large crowds.
Willing to travel regionally at 20% frequency. Comfortable travelling alone.
To apply, please visit to www.gmprecruit.com and search for Job Reference:16022