Position Description

Customer Care Officer (Service Center / 5.5 days / West / $2.6K)
Job Code 16026
Division GMP RECRUITMENT SERVICES (S) PTE LTD (EA Licence:09C3051)
Job Placement Location Singapore
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* Our client is a well-established electronics MNC.

* Working hours : Monday - Friday, 9am - 6pm // Alternate Sat, 9am - 1pm

Responsibilities:

  • Act as the first point of contact to customers in terms of products-related issues and repair
  • Escalate the issue to technical department for further process
  • Assist with over the counter sales
  • Track and monitor customers' units to be returned
  • Follow up on submitted cases and closure of cases
  • Ensure good customer service and customer experience

Requirements:

  • Customer-oriented
  • Good communication skills
  • Enjoy interacting with people
  • Possess a proactive problem-solving mindset
  • Able to work on alternate Saturdays

To apply, please visit www.gmprecruit.com and search for Job Reference: 16026
To learn more about this opportunity, please contact Goh Bao Yee at baoyee.goh@gmprecruit.com
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609

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