Position Description

Customer Relations Supervisor (Call Centre / 5 -day Shift / $2.7K)
Job Code 16034
Division GMP RECRUITMENT SERVICES (S) PTE LTD (EA Licence:09C3051)
Job Placement Location Singapore
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  • A call centre environment
  • Working hours : 5 days work week including weekends, Shift work (8.30am - 6.00pm)

Responsibilities:

  • Oversee a team of Customer Service Officer and update all roster records
  • Consolidation of shift allowance and overtime claims
  • Investigate and follow-up customers’ complaints and feedbacks immediately/when necessary. May be required to handle 2nd level escalation for walk in customer.
  • Coaching and conduct call evaluation sessions for improved call performance and quality statistics
  • Record all leave applications and medical certificates
  • Other administrative duties as assigned

​Requirements:

  • Min Diploma holders
  • Possess prior experience in call centre is highly preferred
  • Have experience in managing and leading a team
  • Self-motivated and able to work independently with minimal supervision

To apply, please visit www.gmprecruit.com and search for Job Reference: 16034 
To learn more about this opportunity, please contact Goh Bao Yee at baoyee.goh@gmprecruit.com
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609

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