Position Description

Call Center Supervisor (2 year renewable contract| Center | $2800)
Job Code 16049
Division GMP RECRUITMENT SERVICES (S) PTE LTD (EA Licence:09C3051)
Job Placement Location Singapore
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Responsibility

  • Monitoring Staff adherence & productivity
  • Consolidation of shift allowance, overtime claims, roster records and change-of-shift requests
  • Investigate and follow-up customers’ complaints and feedback immediately/when necessary. May be required to handle 2nd level escalation for walk in customer.
  • Walking around to see if the agents need help or have any inquiries, periodically
  • Assist Executive in training the agents when necessary
  • Assist and Update Executive on any unusual service recovery issues
  • Ensure that all Team Leaders and Customer Relations Officers adhere to the established TransitLink’s processes, policies and procedures
  • Coaching & Call Evaluation such as monitoring and providing feedback on Customer Relations Officers

Requirement:

  • Minimum A level/Diploma in relevant studies.
  • Interested in call center environment
  • Working experience in call center environment will be an advantage
  • Experience on managing and leading a team.

Other Information:

  • Working hour: Shift work required to work on weekends except public holiday, 8.00am to 5.30pm/ 8.30am to 6.00pm 
To find out more about this opportunity, please contact Arcus Ang at Arcus.Ang@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd   |   EA Licence: 09C3051   | EA Personnel:  Arcus Ang  |   Registration No: R1985843
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