A well-established Industrial Automation industry.
Ensures that customer receives their orders on time and shipment commitment targets are met.
Provides fast order acknowledgement to Sales Offices, Local Business Partners or End Customers with realistic delivery dates and accurate prices.
Ensures that customer receive a revised order acknowledgement immediately once if there are any revised factory completion dates or changes in the order prices.
Participates in Project Manager Internal Kick off Meetings for Project Orders.
Commits the lead time needed to book and complete the order to Project Manager.
Single Point of Contact from the factory for Project Manager on project order statuses.
Responds promptly to Project Manager’s inquiries and proactively update the Project Manager if there are any delays in deliveries.
Acquires proforma invoice, packing instructions and shipping release from Project Managers or Sales Offices to release orders for shipment.
Represents Project Manager to participate in Project Review.
Coordinates Customer Inspection in the factory if Project Manager is not physically present in the factory.
Project Order Coordination with Factory.
Chairs project order review meetings with various functional teams in the factory to review order statuses and mitigate delivery risks.
Provides feedback to Order Screening Team to ensure technical unclean that is detected after booking is being addressed quickly.
Expedites relevant functional groups immediately when there are any potential order delays.
Communicates customer change order requests to the factory and ensure that the changes are executed.
Communicates effectively with Singapore factory on customer’s delivery date pull in or push out requests.
Ensures that factory completes the order by committed date and ready for customer inspection.
Coordinates with the shipping team to ensure that the order is packed on the committed packing date.
Participates actively in continuous improvement initiatives that helps achieve Key Performance Indicator goals.
Ensures compliance of workplace safety rules, including but not limited to the usage of a personal protective equipment, if provided to you, while working; not involve in any unsafe or negligent act that may endanger peers or oneself; reporting unsafe work conditions and providing suggestions to improve safety/health at work, as needed.
Bachelor’s Degree in Engineering or Business Management.
Minimum 4 years' relevant experience in Order management, Customer Service, Project Management; in a Manufacturing industry.
Excellent written and verbal communications skills.
Experience chairing and facilitating cross functional meetings.
Strong problem-solving skills.
Ability to work under pressure in a fast pace working environment.
Proficient in Microsoft Excel.
ERP knowledge and proficiency (e.g. Oracle, JDE).
PossessShipping Inco-Terms knowledge.
Basic sales contract terms and conditions knowledge (e.g. Bank Guarantee, Letter of Credit).
Working Location: Pandan Crescent.
Working Hours: Mondays to Fridays, 8.30am to 5.30pm.
Critical: Due to the organization's affirmed support and commitment to developing a Singaporean core, this role is only available to Singaporeans.
To apply, please visit www.gmprecruit.com and search for Job Reference: 16392.
To learn more about this opportunity, please contact Novita Tan at firstname.lastname@example.org
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374