Position Description

Senior Order Management Executive (Mfg Projects)
Job Code 16409
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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  • Order Project Coordinator of 2-3 concurrent Projects (Typically between 6-12 Months' Manufacturing Cycles); Execution of tasks with various functional groups in the factory to ensure order is delivered on time to customers.
  • Project Orders Collaboration with Project Manager, Sales Office, Local Business Partners and/or End Customers
  • Ensures that customer receives their orders on time and shipment commitment targets are met.

 

  • Provides fast order acknowledgement to Sales Offices, Local Business Partners or End Customers with realistic delivery dates and accurate prices.
  • Ensures that customer receive a revised order acknowledgement immediately once if there are any revised factory completion dates or changes in the order prices.
  • Participates in Project Manager Internal Kick off Meetings for Project Orders.
  • Commits the lead time needed to book and complete the order to Project Manager.
  • Single Point of Contact from the factory for Project Manager on project order statuses.
  • Responds promptly to Project Manager’s enquiries and proactively update the Project Manager if there are any delays in deliveries.
  • Acquires proforma invoice, packing instructions and shipping release from Project Managers or Sales Offices to release orders for shipment.
  • Represents Project Manager to participate in Project Review.
  • Coordinates Customer Inspection in the factory

 

  • Chairs project order review meetings with various functional teams in the factory to review order statuses and mitigate delivery risks.
  • Provides feedback to Order Screening Team to ensure technical issues detected after booking is being addressed promptly.
  • Expedites relevant functional groups immediately when potential order delays identified.
  • Communicates customer change order requests to the factory and ensure that the changes are executed.
  • Communicates effectively with Singapore factory on customer’s delivery date pull in or push out requests.
  • Ensures that order entry related production red-lights are cleared promptly.
  • Ensures that factory completes the order by committed date and ready for customer inspection.
  • Coordinates with the shipping team to ensure that the order is packed on the committed packing date.
  • Ensures that order details in Oracle system matches customer’s requirements as indicated in agreed documents.
  • Ensures that all required commercial documents (e.g. Credit Notes) are generated and submitted to relevant teams on time.
  • Participates actively in continuous improvement initiatives that helps achieve key performance indicator goals.

 

Job Requirements:

  • Bachelor’s Degree Qualified. At least 3-5 years of relevant experience managing large scale multiple manufacturing projects with numerous/staggered sales orders incoming & outgoing  
  • Relevant order management, customer service, project management experience in a manufacturing industry a must.
  • Experience chairing and facilitating cross functional meetings (Buyers, planners, schedulers, shipping, etc)
  • Strong problem-solving skills, follow up skills and adapted at facing deadline deliverables
  • Should be familiar with reviewing contract/T&C details
  • Can work under pressure, drives for result, customer focused, detailed oriented, interpersonal savvy.
  • Thinks systematically and organizes tasks to work efficiently and effectively.

 

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Tan Wai Peng  |   Registration No: R1104671

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