Order Project Coordinator of 2-3 concurrent Projects (Typically between 6-12 Months' Manufacturing Cycles); Execution of tasks with various functional groups in the factory to ensure order is delivered on time to customers.
Project Orders Collaboration with Project Manager, Sales Office, Local Business Partners and/or End Customers
Ensures that customer receives their orders on time and shipment commitment targets are met.
Provides fast order acknowledgement to Sales Offices, Local Business Partners or End Customers with realistic delivery dates and accurate prices.
Ensures that customer receive a revised order acknowledgement immediately once if there are any revised factory completion dates or changes in the order prices.
Participates in Project Manager Internal Kick off Meetings for Project Orders.
Commits the lead time needed to book and complete the order to Project Manager.
Single Point of Contact from the factory for Project Manager on project order statuses.
Responds promptly to Project Manager’s enquiries and proactively update the Project Manager if there are any delays in deliveries.
Acquires proforma invoice, packing instructions and shipping release from Project Managers or Sales Offices to release orders for shipment.
Represents Project Manager to participate in Project Review.
Coordinates Customer Inspection in the factory
Chairs project order review meetings with various functional teams in the factory to review order statuses and mitigate delivery risks.
Provides feedback to Order Screening Team to ensure technical issues detected after booking is being addressed promptly.
Expedites relevant functional groups immediately when potential order delays identified.
Communicates customer change order requests to the factory and ensure that the changes are executed.
Communicates effectively with Singapore factory on customer’s delivery date pull in or push out requests.
Ensures that order entry related production red-lights are cleared promptly.
Ensures that factory completes the order by committed date and ready for customer inspection.
Coordinates with the shipping team to ensure that the order is packed on the committed packing date.
Ensures that order details in Oracle system matches customer’s requirements as indicated in agreed documents.
Ensures that all required commercial documents (e.g. Credit Notes) are generated and submitted to relevant teams on time.
Participates actively in continuous improvement initiatives that helps achieve key performance indicator goals.
Bachelor’s Degree Qualified. At least 3-5 years of relevant experience managing large scale multiple manufacturing projects with numerous/staggered sales orders incoming & outgoing
Relevant order management, customer service, project management experience in a manufacturing industry a must.