Position Description

eBanking Service Desk - 6-month contract
Job Code 16511
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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eBanking Service Desk officer- 6-month contract

Up to $4900

Responsibilities:

  • “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s eBanking system, usage and enquiries.

  • Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.

  • Maintain the knowledge database of the eBanking Service Desk.

  • Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.

  • Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.

  • Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

Requirements:

  • Degree with at least 3 years of related banking working experience

  • Previous experience in client service or call centre is preferred

  • Good understanding of Banking and financial products.

Please state the following in the resume in words format.

  • Number of year(s) of experience in Banks / FI
  • Number of year(s) of experience in client service or call centre.
  • Your availability
  • Current and expected salary

We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Ujun Tan | Registration No: R1988538

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