Position Description

Digital Retail Operations Manager
Job Code 16541
Job Placement Location Singapore
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Job Responsibilities

  • Work closely with Offline to Online (O2O) Program team to launch and operationalize omnichannel solutions in stores
  • Manage a team of Team Leaders, Ambassadors and Attendants responsible for day-to-day operations of omnichannel solutions on the ground
  • Act as first point of contact for store staff (e.g. Branch Manager, Chief Cashiers, key Team Leaders) for omnichannel related queries and discussions
  • Support the team in basic troubleshooting of commonly encountered issues related to the omnichannel solutions
  • Work closely with Retail Business to develop optimal staffing arrangements for Scan & Go operations as part of overall store manpower to drive productivity and efficiency
  • Develop processes and Standard Operating Procedures (SOPs) to drive repeatability and consistency in O2O operations
  • Provide on the job training to store staff, O2O TLs, Ambassadors ad Attendants
  • Actively engage customers to maintain a constant pulse and provide feedback to drive in-store and on-app enhancements to continuously improve customer experience

Job Requirements

  • 3-5 years of relevant working experience in the retail industry. 
  • Customer-focused
  • Interest in omnichannel and digital retail solutions
  • Attention to detail
  • Strong communication skills

To apply, please visit to www.gmprecruit.com and search for Job Reference: 16541
To find out more about this opportunity, please contact Jaremy Ong at Jaremy.Ong@gmprecruit.com.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

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