Position Description

Service Partner Analyst, SEA (West, Advanced Excel, Up to $5.8K)
Job Code 16638
Division GMP RECRUITMENT SERVICES (S) PTE LTD (EA Licence:09C3051)
Job Placement Location Singapore
Apply Now
  • A well-established Japanese IT MNC, dealing with Printing/Copier/Labeling product.

Responsibilities:​​

  • Provide plan and actions through in-depth data analysis of service partners structure, policies and deliverables that drive increased efficiency and effectiveness for business growth, especially for B2B segment.
  • In partnership with senior leaders and subsidiaries to create actionable plans from large sets of dynamic data.

Key Responsibilities:

  • Work with subsidiaries to outline current situation of Group Company's partners network. Establish improved and standardized Service Coverage strategies, structure, processes and resources.
  • Develop initial recommendation on the Strategic Mid-term framework to transform current Company's Service Partner function. 
  • Establish clear approach to monitor and manage partner performance that directly impacts customer experience.
  • Work with countries to establish Service Partner carrot & stick program, focusing on rewarding partners for excellent Customer Service excellence.
  • Work with internal team to prioritize business and information needs.
  • Utilize analysis from database and use insights to propose strategic plans that reflect market situation and support decision marking.
  • Monthly reporting and provide useful analysis for business decision making.

Requirements:

  • Minimum Degree in Business Management.
  • At least 5 years' experience in Service Partner Management (includes handling SLA) and in the area of customer service support. 
  • Possess Regional exposure (SEA).
  • Advanced Excel skills is required. Additional experience in Data Analytics/BI Tools is highly preferred.
  • Ability to demonstrate a strong strategic mindset.
  • Able to work independently, whilst coordinating across different functions to complete the tasks will be crucial attributes for this role.
  • Excellent communications skills, both written and verbal; display professionalism and confident in handling partners and customers.

Other Information:​

  • Working Location: HarbourFront.
  • Working Hours: Mondays to Fridays, 9am to 6pm.
  • Critical: Due to the organization's affirmed support and commitment to developing a Singaporean core, this role is only available to Singaporeans.

To apply, please visit www.gmprecruit.com and search for Job Reference: 16638.
To learn more about this opportunity, please contact Novita Tan at novita.tan@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Novita Tan | Registration No: R1220374

Back Apply Now