Position Description

Field Service Delivery Engineer - Printers/Copiers (MPS)
Job Code 16825
Division GMP TECHNOLOGIES (S) PTE LTD (EA Licence:11C3793)
Job Placement Location Singapore
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  • ​Support inkjet printers and photocopiers, with a sound knowledge of print technology, including laser technology
  • Providing technical support to service partner staff(s) and manage their experience including SLA and KPI management
  • Build and improve strong working relationship with service partner staff(s). (e.g. communication, collaboration, issue resolution) and drive continuous improvements in behaviour, performance and providing training as and when required
  • Repair broad range of Printers, Photocopiers, Scanners and faxes
  • To render post-sales support in related print and scan software solutions
  • Manage, schedule and coordinate maintenance servicing, delivery and installations as well as tracking spare parts and consumables movement

 

Requirements:

  • Minimum 3 -5 years of Photocopier/Multi Function Displays technical experience
  • Good working knowledge of MPS (Managed Print Service – Per Pay Print) service infrastructure is highly preferred
  • Advanced Networking and Network Security Skills
  • Possesses strong analytical mindset to diagnose and resolve technical problems
  • Ability to use Excel (Pivot tables, Lookups, Data Manipulation and etc)
  • Resilient and adaptable with a strong customer service mindset
  • Structured and organised approach with attention to detail
  • Comfortable to generate and manage reports and performance statistics
  • A valid Class 3 driving license

 

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   | EA Personnel:  Tan Wai Peng  |   Registration No: R1104671

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